Services

Services involving just about everything: you can obtain some important information about your stay at Dresden Airport here – and about the services available to passengers and visitors. If you have any other questions, please do not hesitate to contact us.

You will find the cash machines from the Eastern Saxony Sparkasse bank and Postbank on the arrivals level in the airport’s terminal building. 

You can receive information about what you need to consider when leaving Germany and when returning to Germany on the website of the German customs service:
What limits are there on values and quantities? Which goods may only be imported in restricted amounts or not at all? How much are the possible dues if the import limit is exceeded?

Customers can pick up tickets from the following offices in the terminal at Dresden Airport, even for trips booked at short notice:

Contact details:
Representative office: Airport Service Dresden (ASD)
Tour operator: BigXtra, FTI Touristik, 5vorFlug, LAL Sprachreisen GmbH
Phone: +49 (0) 351 881-4091
Contact details:
Representative office: DER Touristik Flughafenservice
Tour operator: ITS, Jahn Reisen, Travelix, DER Tour, ETI, ITT, LMX Reisen, Meier's Weltreisen, Clever Tours, Schauinsland Reisen (SLR), Aida Cruises
Phone: +49 (0) 351 881-4770

The Julius Kühn Institute provides important information on import of plants.

More informations

Our airport information department offers numerous services to make your stay at Dresden Airport as pleasant as possible: 

  • Ticket sales for the local transport network (S-Bahn, bus, tram)
  • Arranging taxi and chauffeur services
  • Selling souvenirs
  • Storing and keeping items
  • A lost & found office

All the prices match the latest Fee Structure.

Storage fees (including value-added tax in each case)

Dear passengers,

Please note that the baggage lockers at Dresden Airport are temporarily out of order. We are working to rectify the problem as quickly as possible. We apologize for any inconvenience and thank you for your understanding.

There is a locker system in the multi-storey car park on level 00 near the entrance area. You can rent and use the left luggage lockers for up to 24 hours by paying a fee.

  • 12 lockers measuring 85 x 35 x 62 cm (EUR 3)
  • 2 lockers measuring 85 x 35 x 45 cm (EUR 2)
  • 1 locker measuring 85 x 35 x 95 (EUR 4)
     Small lockerMedium lockerLarge locker
    Usage for up to 24 hours (maximum rental period) EUR 2EUR 3EUR 4
    Excess period between 24 and 72 hoursEUR 4EUR 6EUR 8
    Emergency opening after more than 72 hoursEUR 15EUR 15EUR 15
    Emergency opening if ticket lostEUR 30EUR 30EUR 30

    AIRPORT LOUNGE DRESDEN

    Take off from Dresden after enjoying a pleasant and relaxing stay in our new airport lounge. Frequent flyers with the Lufthansa Group and KLM* can use the attractive range of services free of charge.  
    However, any other passengers can also make a booking to spend some time in the lounge to enjoy its many amenities. They can either do so via the airport’s online shop or pay using your credit card or debit card at the entrance.

    Tickets are available costing EUR 25 (for adults) or EUR 19 (for children aged between 3 and 12).

    The air-conditioned lounge offers its visitors a wide range of hot and cold food and drinks in an attractive atmosphere. Free Wi-Fi, personal workstations and charging facilities for mobile phones and notebooks are all available for guests, who can also watch the TV and read newspapers. Not least, the lounge provides a magnificent panoramic view of the apron area and the runway.  

    * All guests must have a departure ticket for the airline in question, which is valid on that particular day.

    Discover more

     

    VIP-Lounge

    If you are a VIP or a business passenger, you can use a separate lounge for up to 20 people at Dresden Airport. The lounge is located on the arrivals level. You can reach your departure gate conveniently from here, as it is only a very short distance away. Screens in the lounge inform you about the status of your flight. As a guest in the Airport Lounge, you can enjoy a wide range of non-alcoholic and alcoholic drinks, an open buffet with hot and cold food and many snacks. In addition to a broad selection of media items, newspapers, magazines, TV channels are also available. You can use the lounge as a passenger, regardless of which airline you are using or the booking class. 

    More information:

    Fee Regulations [PDF; 0,6 MB]
    General Aviation - Services and Facilities [PDF; 1,8 MB]

     

    Dresden Airport is designed so that disabled people can move around without any difficulty. Toilets, lifts, phones, shops and eateries all have easy access. 

    Passengers with restricted mobility or a disability can obtain support from the PRM service provided by the airport fire brigade. The support service, which provides assistance for incapacitated people on behalf of the airlines, helps them on the way to and from the aircraft, when checking in their luggage and for passport and customs checks.   

    Please inform your airline or your travel agent when you make your booking that you would like to use the support service at Dresden Airport. 

    By train:
    You can directly reach the check-in area from the station platform by using the lift (to the 1st floor). 

    By bus:
    The bus stops for bus services 77 and 80 are located in front of the entrance area to the terminal. 

    By car:
    Use the Dresden-Flughafen exit on the A4 motorway. The address for your navigation system is: 
    Wilhelmine-Reichard-Ring 1, 01109 Dresden.

    The following applies if you have a special parking permit in the form of a blue EU parking badge (only for severely disabled people with the special aG or BI markers): 

    Multi-storey car park / P3 car park 

    You will find designated disabled parking spaces for people with restricted mobility, who have a special parking permit, on level 3 in our multi-storey car park. People with a special parking permit (blue EU badge) can use these parking spaces in the multi-storey car park free of charge. 

    There are other specially designated parking spaces for you at the P3 car park. 

    If you use a parking space in the multi-storey car par or at the P3 car park, we recommend that you proceed as follows: 

    • Please take a parking ticket at the entrance barrier when you drive into the multi-storey car park/P3 car park. 
    • Park your vehicle at one of the designated parking spaces. 
    • When you leave Dresden Airport, please report to the Parking Service Center in the multi-storey car park or in the administration building next to P3. Once you show your blue EU parking badge and your entrance ticket, you will receive a free exit ticket that you can insert in the ticket machine at the exit barrier when you drive out. 

    Short-term parking
    If you only want to visit us for a short time, please use the marked parking spaces in the pick-up and drop-off lane directly in front of the terminal. Please place your blue EU parking badge for disabled people next to the windscreen so that it is clearly visible. 

    The following services are free of charge if you:

    • permanently depend on a wheelchair
    • cannot climb any stairs
    • require a wheelchair for longer distances
    • are visually impaired, hard of hearing or mentally impaired

    Dresden Airport grants people with a disability a 100% discount on the parking fees when they use the car parks and the multi-storey car park. The discount is given if you show your European parking permit for disabled people (“blue parking badge”). 

    Support:

    • when handing in your luggage and checking in;
    • during security and passport checks;
    • when making your way to the gate and preferential boarding on the plane.

    If you would like to take your electric wheelchair with you, it must be stored in the hold as bulky luggage. It is therefore necessary for you to change into a folding wheelchair for the journey to the gate. You will then board the plane in a special wheelchair. 
    If you arrive in a manual wheelchair, change into the special wheelchair just before you board the plane. Your wheelchair will then be stowed in the cargo hold.

    Support:

    • Met in or at the plane
    • Support with entry formalities
    • Accepting your luggage
    • Accompanying you to your relatives or your means of transport
    • Discounted parking rates

    Please take a parking ticket when you drive into the parking area or the multi-storey car park. After your return flight, your parking ticket will be activated by the employees at the Parking Service Center in the multi-storey car park or in the administration building at the P3 car park if you show your European parking badge for disabled people. 

    Please obtain information from the Luftfahrt-Bundesamt (Federal Office of Civil Aviation).

    Pastoral care is provided by the Lutheran and Roman Catholic churches. It is geared towards travellers, crews, employees and airport neighbours. 

    There is a chapel on the arrivals level in the terminal at Dresden Airport. It is open round the clock. 

    In addition to holy mass and devotions, the airport pastoral care team organises church services, exhibitions and helpers’ meetings. You will find the current dates on the pastoral care web pages.

    Please remember when planning your time for arriving at the airport that waiting times may occur during check-in, at the boarding card and security checks or during passport control. In the interests of your safety, the checks must be thorough and careful. We would therefore ask you to arrive at the airport in good time before your departure.

    Deutsche Post: Letter-boxes are located at the main entrance to the terminal at Dresden Airport.

    PostModern: There is a service point at the “Gate 14” airport shop by the main entrance to the terminal at Dresden Airport (national/international post, stamps, sending parcels).

    If you are not an EU citizen, you can obtain a refund of the value-added tax charged on your purchases within the EU. You will find these service providers in the terminal at Dresden Airport: 

    • Premier Tax Free at the “Gate 14” airport shop (arrivals level, public area)
    • Global Blue at the ASD Airport Services Dresden desk (departures level, public area)
    • Tax Free Germany at Thomas Cook Service (departures level, public area)

    The North Saxon District Administration Office makes available important information on travelling with pets from other countries and importing products of animal origin. 

    Information sheet on pets [PDF; 0,3 MB] (German only)
    Information sheet on food [PDF; 0,1 MB] (German only)

    Our passengers and visitors can use the Wi-Fi service at the airport free of charge for two hours a day. No registration is needed for this.